SLA & phases
The clocks. The global SLA sets how long each side may hold the ball before it goes warm, due, or overdue. Phase multipliers stretch or shrink that budget per phase — so reconstruction gets more room than mitigation.
Global SLA timers
default for every carrier● how the clock reads
Elapsed time is measured against the active budget. Below the warn line it's fresh; past warn it goes warm; past 80% it's due; past the overdue line it's overdue and surfaces in triage and next-best-action.
Phase budgets
quicker < 1.0 < longer| Phase | Base | Multiplier | Effective | On |
|---|---|---|---|---|
| Mitigation | 3d | 0.75× | 2.3d | |
| Demolition | 4d | 1.00× | 4.0d | |
| Reconstruction | 6d | 1.50× | 9.0d | |
| Contents | 5d | 1.25× | 6.3d |
A 1.5× multiplier on reconstruction gives it 50% more room before going overdue.