Revision worklist

Ball-in-court source-of-truth for every GRS estimate in the carrier audit loop — restoring the visibility the carrier portal hides.

live

Open estimates

$377,660 RCV in flight

Our court

we owe the next move

Carrier court

waiting on desk audit

Overdue

7 follow-ups late

Avg rounds

3.0

3 settled this cycle

Triage — who owes the next move

sorted by clock

Estimate	Carrier	Status	Ball	SLA clock	RCV
EST-24151-MIT Carmichael, Tom · water/mitigation	USAA	Draft	Our court	overdue 28d held · over 3.8d our response window	$7,600
EST-24145-RCN Acadian Bistro (commercial) · fire/demolition	Travelers	Submitted	Carrier court	overdue 28d held · over 4d carrier desk audit window	$41,900
EST-24033-RCN Fontenot, Lisa · storm/reconstruction	Allstate	Revision requested	Our court	overdue 27d held · over 6d our response window	$54,200
EST-23980-RCN Gulf Coast Dental (commercial) · water/reconstruction	Travelers	Responded	Carrier court	overdue 27d held · over 6d carrier desk audit window	$142,600
EST-24130-MIT Robicheaux, Paul · storm/mitigation	Allstate	Revision requested	Our court	overdue 12d held · over 3d our response window	$9,320
EST-24090-RCN Nguyen, David · fire/reconstruction	USAA	Revision requested	Our court	overdue 27d held · over 7.5d our response window	$88,240
EST-24140-CON Levee Rd Apartments (contents) · water/contents	NFIP (WYO)	Responded	Carrier court	overdue 27d held · over 10d carrier desk audit window	$33,800

Revision lifecycle

ball-in-court model

Draft

Estimator writes scope in Xactimate

Submitted

Sent to carrier portal — ball → carrier

Desk audit

Auditor reviews (black box to us)

Revision

Auditor returns line items — ball → us

Respond

Estimator justifies / corrects, resubmits

Settled

Approved RCV agreed — clock stops

Every transition flips the ball and resets the clock. When the ball is with us we measure against our internal SLA; when it's with the carrier we measure against that carrier's observed desk-audit turnaround — so a silent portal still has a ticking clock.

Carrier turnaround

desk-audit window

Allstate

Carrier portal · O&P 10/10

audit

open

2/2

NFIP (WYO)

NFIP Direct · O&P n/a

audit

open

1/1

State Farm

XactAnalysis · O&P 10/10

audit

3.5d

open

0/3

Travelers

XactAnalysis · O&P 10/10

audit

open

2/2

USAA

XactAnalysis · O&P 10/10

audit

open

2/2

What this replaces

● EstimateIQ · WorkIQ family

GRS can't see the carrier's portal, so a submitted estimate goes dark until the auditor responds. EstimateIQ logs every submit and every return as a round-trip leg, then runs the same follow-up / follow-through worklist used in the renewals desk — applied to the restoration revision loop instead of agreement renewals.

analog of: Renewals worklist (Renee/Molly) · WorkIQ ball-in-court