State Farm
XactAnalysis · 10/10 O&P cap · 0 open of 3 estimates. The carrier portal is a black box — these rules + clocks are how we model it.
Rules engine
1 rule · fire on auditor revision Photo justification on challenge prio 10
Whenreason in [DOCUMENTATION, CODE_VERIFICATION, OP_DISPUTE]
Then →priority → high · follow-up "Attach photo justification per challenged item"
SF wants a photo per challenged line.
Add rule
Estimates with State Farm
3 total| Estimate | Insured | Ball | Round | RCV | Aging |
|---|---|---|---|---|---|
| EST-24117-MIT | Boudreaux, Marie | Done | R4 | $14,820 | done |
| EST-24001-MIT | Thibodeaux, Claire | Done | R2 | $21,450 | done |
| EST-23910-RCN | Hebert, Marcus | Done | R3 | $38,900 | done |
Carrier facts
Portal
XactAnalysis
Our response SLA
3 days
Typical audit window
3.5 days
O&P cap
10/10
SLA override
Global default
Domains
statefarm.com
● desk notes
Tight O&P scrutiny; wants photo justification per challenged item.